🖥️ IT Support Specialist (Certificate Course)

The IT Support Specialist Certificate Course at Dotcom Industrial College prepares students to work as frontline problem solvers in today’s digital workplaces.

This hands-on program covers computer hardware, operating systems, networking, and customer support. You’ll learn how to install, maintain, and troubleshoot IT systems, as well as assist users with technical issues.

By the end of the course, graduates will be ready for entry-level IT support roles in companies, schools, government institutions, or as freelance technicians.

What You’ll Learn:

• Computer hardware installation and maintenance

• Operating systems (Windows, Linux) setup and management

• Software installation, updates, and troubleshooting

• Networking basics – LAN/WAN setup, cabling, IP addressing

• Cybersecurity essentials for IT support staff

• Backup, recovery, and system security measures

• User support & helpdesk operations

• Documentation and reporting of IT issues

• Professional communication and customer service skills